You might not have heard about case management again anywhere, and this will apply if you are very new to the HR department or you are a newbie to the model of the shared device. The employee relations case management software helps organisations to manage the requests that are made by the employees together with their enquiries and thus simplifying the work done by the employees and the team in the HR department. In the ancient traditional times what used to happen is the use of forms which were filled manually.
These early methods can only work for small organisations, but for large organisations, it may not work well.Case management software can give employees of the specific companies to submit their forms or requests which are then find a way to the right HR agent in an automatic way Thus the HR personnel can do good management of the request as well as making the process transparent to the employee. Below here I will cover the basics and the importance of an employee relations case management software.
Automatic The employee relations case management software automates the flow of request and submissions by the employee so that they are channelled to the right person. In the normal way when an employee sends a request, the requests find their way to a commonplace and that specific request may not find the right person to handle it.With this software, the right person to handle the request gets it, thus putting the efficiency of the organisation at a higher level and making the employees more satisfied.
The Knowledge base This is a better way to make less the amount of inquiries that the HR receives. This is made by availing the information to employees thus making them be able to serve themselves and not ask to make many enquiries to the HR they will only do this when it is necessary to do that. E.g. when an employee is looking for information about the pay advance hen the pay advance policy is made available to them for their perusal.
Transparent The employee relations case management software helps to give the employees a consumer-grade experience. This software will meet the expectations of the employees by the provision of a transparent system. Traditionally the employees are not usually sure whether their requests have been received, but with an employee relations case management software both the employee and the HR can monitor the progress of the case.
Complex cases When the employees have complex issues that they want the HR to solve thus, it is important to collaborate and resolve the case. With this kind of software where it can track the completeness of a task then the people needed can be involved and they collaborate as a team and resolve issues.
Better management of the employee files The processes of the HR can generate several documents which are always available in the file systems of the HR. The employee relations case management software will be able to manage and store these files in a systematic way such that when the file is needed, it is readily available easing service delivery to the employees